Who we are

Mission

Drugs: Help and Referral (DHR) provides support, information and referrals to anyone worried about their use of drugs, alcohol and/or medication, as well as, to their loved ones.

Listening and support: It is with attentive and non-judgemental listening that our counselors assess the person’s situation, identify the issue(s) and provide support, information and the appropriate referrals. Difficult situations, an urge to use, risk of relapse, or difficulties to live with a loved one that suffers addiction? Our counselors will offer you immediate support.

Information: Our expertise allows us to inform callers on different levels. For example, we can give information on the consequences of substance abuse, as well as, the effects of mixing drugs or the impacts of excessive use in a person’s daily life and that of his/her loved ones. We can also inform our callers on how addiction centers work and on therapy services that can help them.

Referrals: We refer available resources in the caller’s area able to meet their needs.

Intervention style

Our counselors respond to different types of calls and chats. They assess the needs of the callers and make the appropriate interventions and referrals. They must exercise very sound judgement as they, in fact, come across requests that are diverse, beyond the scope of therapy and demanding quick solutions.

We can also inform and assist counselors from the health and social services network and social workers, etc. in their search for services and resources adapted to the needs of their clients.

Here are some examples of calls we receive:

• A teenage girl worried about her older brother’s cannabis use;
• A consumer looking for a support group to help with their abstinence from cocaine;
• A former alcoholic who is going through a difficult time and fears relapse;
• A person who has just consumed several substances and wants to learn about the possible effects of the mixture;
• A young woman who uses medication to concentrate in school and doesn’t seem to be able to do without it;
• A crisis call from an intoxicated person in distress;
• A social worker looking for a therapy center for his patient, client.

 Those are but a few examples.