Do you need help or services?

The Drugs: Help and Referral team is available 24/7. Drugs: Help and Referral’s service is bilingual, free, and confidential.

Need help?

Call us at...

1 800 265-2626 anywhere in Quebec

514 527-2626 in the Greater Montreal area

Chat with us

(Quebec residents only)

Note: As real-time dialogue is often essential in such interventions, we do not reply to emails.

Dissatisfaction and Complaints

At the Information and Referral Center of Greater Montréal (IRCGM), we place great importance on the quality of our services and the satisfaction of our users. Your feedback matters to us, and we are committed to considering any dissatisfaction or complaint regarding our services.

How to Submit a Dissatisfaction or a Complaint

You can share your dissatisfaction or file a complaint by filling out the designated form and sending it by email to the following address: plaintes@crgm.ca

👉 Dissatisfaction and Complaint Form

To ensure your request is processed quickly and efficiently, please make sure that all fields in the form are properly completed.

Need Help?

If you would like more information or assistance in submitting your dissatisfaction or complaint, we encourage you to consult the brochure provided by the ministère de la Santé et des Services sociaux (French only).